I bought a new car 5 weeks ago — an Acura TL.
This morning, I brought it to the car wash.
yeah, this is where the story takes a turn for the worse
It’s the kind of car wash where you get out and they drive it in themselves. Before it goes through, they vacuum it.
After it came out, the guys walked up to it to dry it off. After a minute, one of the guys asked me if it was my car. I said yes. Then he told me that the 2 passenger side windows were left open through the car wash.
Now, it was 45 degrees out this morning, and none of my windows were open when I pulled up to the car wash.
I ran over and both the front and back had a lot of water on it — on the leather seats, on the dash, on the stereo, in the door pockets, on the power seat controls, between the seats. Just about everywhere on that side of the car.
I went inside to talk to the manager. She came out, looked at the car, and asked the one guy to bring it to the back to dry it off. He drove it back into one of the bays.
I walked back in and asked the manager to give me a letter stating what happened. I was concerned that something could be damanged that wasn’t immediately obvious, and I knew it would be very difficult to prove that after the fact.
She refused. I asked her why and she said that she’s doing everything she should be by drying it off.
So after a few rounds of back and forth I went outside and asked the guys for their names. She ran out behind me and told them not to give me their names. I got 3 names before she got out.
After they brought it back from the bay I inspected the car. The leather on the rear passenger seat is loose and bumpy now. I went back in and told her and she said that I have a bad car and it’s not her fault (at this point she already knew that I have a 5-week old car).
She told me that I just want a new car and I’m not going to get one out of her.
i can’t make this stuff up. it was like being on an SNL skit.
Then another guy told me that I should be happy because I got extra service because they “detailed” the interior. He was telling me that I got a good deal and it’s just water.
yes, that’s seriously what he said
I have three issues with what happened today:
- They put my car through their car wash with the windows down.
- When asked to give me a letter stating what happened, the manager refused.
- When I found damange, she told me I had a bad car.
They treated me unfairly and behaved poorly. Even if I have no permanent damage, I want people to know what kind of business this is. I already plan to file a complaint with the Better Business Bureau, but what other actions could I/should I take?